Employers and professional firms alike may come across situations where they need to find a quick answer to an employment tax issue but they either do not know what the answer is or do not have spare capacity for a member of staff to spend an hour or so researching the matter.

Our fixed fee telephone service is designed to help employers with these small queries in a cost effective and timely manner.


What support can Optimum PAYE provide ?

Our service normally involves the following although the specific arrangements can be flexible to suit the needs of the employer or professional firm:

  • The service is normally restricted to non complex or contentious employment tax issues to keep costs manageable
  • Each query normally has an agreed time limit, typically 15 minutes, again to keep costs manageable
  • Email enquires, and responses, can be facilitated if required within the telephone service as can more complex issues
  • We can guarantee an immediate response to most telephone enquiries. Where an immediate response cannot be provided, we guarantee to confirm the answer within 1 hour
  • Fees are agreed upfront and paid either monthly or quarterly in advance
  • Where the monthly/quarterly credit is getting low, we will notify the client straight away so that they can decide how they wish to manage this
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